Questions about

How is COLLECTPlus™ different or better than collection services?
First of all, while the solution can work for many industries, it is specifically designed for collecting private-pay dollars in the HME/DME/Pharmacy industry. These collections tend to be smaller amounts and since we are collecting from your customers it requires a greater sensitivity in terms of process and messaging. A/R Allegiance founder Keith Lilek created this business category and his company is by far the largest and most innovative company in the category.

Isn't using regular mail sufficient to recover what is owed?
If your daily communications are limited to "snail mail" you are a rare individual. Most people want to communicate by more than one method. That's why we use technological advances to collect more money faster. Not to take advantage of things like the telephone and web portals that accept credit cards would be like collecting 21st century debt with 20th century strategies.

What are some examples of how you use technology to recover what is owed?
We begin with an automated wellness call to new Patients to begin to build a relationship and to establish payment expectations up front. This, as well as all other correspondence is modeled after the Hospital Financial Management Association's (HFMA) Patient Friendly Billing Principles and applied to this industry.

We also created CollectPayLIVE™, an online payment portal to give people the ability to make an online credit card payment directly to a private-label web portal tailored to your company and accessed through your website. The result is faster payments. Those are just a couple of examples.

How does COLLECTPlus™ improve cash flow?
COLLECTPlus™ fills a void that the collection industry and billing software industry do not fill. Billing companies are good at creating itemized bills and tracking. Collection agencies are good at sending a few letters and making phone calls, but typically charge too much for too little. COLLECTPlus™ fills the gap and improves cash flow by combining the right approach with the right methodology and the right technology. The result? More money back to your bottom line, more quickly, for less!

Is it necessary for software like COLLECTPlus™ be integrated with billing company software?
It is not necessary but it is preferred. That's why A/R Allegiance has invested more than 1 million dollars to integrate COLLECTPlus™ with the software of many major billing software developers. Even with our home computers we are frequently told that one product will work with another but frequently those promises come with frustration and anguish. Where integration has been developed you will find fewer headaches.