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COLLECTPlus™ is the only comprehensive collections solution that is specifically designed and proven for private-pay billing collections in the medical industry, especially HME, DME and Pharmacy. We are the single source HIPAA-compliant provider of all ten billing and collection functions*. Please view our multimedia demo if you haven't already.

One reason our collection process is more productive than our competitors is that we don't limit ourselves to regular mail messages. It simply doesn't make sense to try to collect 21st century debt with a 20th century approach. That's why along with regular mail, we utilize telephone, e-mail, text-messaging and web tactics. We even created CollectPayLIVE™, an online payment portal to give customers the ability to make an online credit card payment directly to a private-label web portal tailored to your company and accessed through your website. In the end, the result is faster CASH payments. Using multiple ways to contact patients means we are able to speak to them where they are. Everyone has a preferred way to communicate so we bring them a lot of choices.

Looking at this comparison between COLLECTPlus™, what you may currently be doing, and the practices of our typical competitors, the thoroughness of our approach is obvious, and it is easy to see why we collect more.

Many HME's routinely send patient statements on a monthly basis. Some HME's send invoices or make phone calls but find it takes too much labor and doesn't produce the desired results. Few HME's send uncollected accounts to an outside collection agency.
Offered by outside collection firms that take over sending monthly patient statements. This option may lower billing costs but generally does not collect more money from patients.
Offered by outside collection firms that replace the monthly statement with weekly invoices in an effort to request payment sooner. Each charge is treated individually and not reconciled to the entire account which can cause patient confusion. Unpaid accounts are sent collection letters with too little information and may cause more phone calls requesting explanation; resulting in more HME labor costs.
COLLECTPlus™ contacts patients according to “Patient Friendly Billing Principles” combining many lower cost technology based collection tools. Clients are provided an online bill payment portal as part of service. More effort sooner results in more cash collections now.
COLLECTPlus™ prepares patients for owing your bill and makes it “stand out” in the sea of daily mail they receive. Payment Plan management removes tedious labor.
COLLECTPlus™ provides a much needed First Party (contact made in our client's name) phone calling service. This will reduce dependency on sending accounts to collection agencies.
COLLECTPlus™ uses a collection methodology where all the best available collection options are rolled into one streamlined process. If one process does not collect patient cash within a specified time frame another immediately takes over; etc. capping a highly unique two year follow up process unheard of in the market today.

* COLLECTPlus™ capitalizes on all possible billing and collection activities available in the market today and streamlines their processes into one single sourced software program. Activities include: Web based payments; Address & Phone verification prior to bills being sent; Invoicing & Statement generation; Pre-collection activity; Skip tracing; Attorney follow up; Collection Agency; Credit Bureau collection activity; Secondary Collection Agency work.